Need more help?
1800-102-4345
You can reach out to us anytime between 9.00 am to 6.00 pm from Monday to Friday and 9.00 am to 1.30 pm on Saturday. We will be happy to help you out!
contact@truhomefinance.in
We shall respond within 3-5 business days from the date of receipt of your email.
Escalation Matrix
LEVEL 1
Head of Customer Service
Not satisfied with our standard support response? Escalate your concern to our Head of Customer Service
Contact
Ms. Shweta Bhutani
Response Time
Within 7 working days
Required: You must include your Loan Account Number and Contact Number in the email subject line
LEVEL 2
Grievance Redressal Officer (GRO)
Still not satisfied with the Level 1 resolution?
You can further escalate to our GRO
Grievance Officer
Ms. Leena Joshi
Response Time
Within 7 working days
Required: You must include your Loan Account Number and Contact Number in the email subject line.
LEVEL 3
National Housing Bank (NHB)
In case you do not receive a response from us within a period of 1 month or are dissatisfied with the response received after following all the above steps, you can approach the regulatory authority of Housing Finance Companies- the National Housing Bank- at the address given below:
Post
Download the form at www.nhb.org.in and send it to:
Address
Complaint Redressal Cell
Grievance Redressal Dept., National Housing Bank, 4th Floor, Core 5-A, India Habitat Centre, Lodhi Road, New Delhi – 110003